Help Revocver Xbox Account

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry your son is experiencing this with his Microsoft account.

In order to recover his Microsoft Xbox account that is linked to his Fortnite account, he will need to know the Outlook email address associated with it. In this case, the only option your son has is to perform the following workarounds to locate the email address linked to his Microsoft/Epic Games account according to the official Xbox website: https://support.xbox.com/en-US/help/account-profile/manage-account/forgot-microsoft-account-solution

"Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

Note: Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note: This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.
Choose the member whose account info isn’t known.
Select the Info bubble next to the user’s gamertag.
Review the info under Account email for the Microsoft account that’s associated with their Xbox profile."

If your son is able to locate the email address of his account, he can proceed with recovering it through the account recovery webform:

https://account.live.com/acsr

Important: The account recovery form can only be used if two-step verification isn't turned on. If the feature is enabled, the only way to recover the account is to regain access to the account's two-step verification phone number.

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If your son doesn't have the correct information, he may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that he is the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. Your son will need to keep trying until he is verified by Microsoft.

Remember to use a familiar device from which he has frequently accessed his Microsoft Xbox account, as well as a familiar location. Microsoft will review his responses and respond within 24 hours. If he is verified, instructions on how to log back into his account will be sent to him , and if he is not verified, he will need to submit the Account Recovery form again. He can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

[quote user="oOEpiCxZaCOo"]

need help on forum 15 can anybody tell me how to get to this

[/quote]You talking about this Forum.

forums.xbox.com/.../2366.aspx

Me too. Same thing. I went to try to change my password and it wouldn't let me. The MS service that sends the codes to reset passwords is down. So, there is a problem and think it's not on my end. or yours.

Hi xboxguy1243,

You will need to contact Xbox Support and request a call back, they are the only ones who have access to your account and can help with this

https://beta.support.xbox.com/contact-us

No that doesn't help at all, are you a bot? Can you read the text i posted and the screen shot, i haven't done anything to be banned The picture shows my account is clean and has zero infractions i was banned in error, saying it cannot be appealed when my record is clean does nothing to help the issue, if you dont have the ability to look into the issue these kinds of comments don't help me. In the screen shot you can see i have never had a suspension on record there is no reason for my account to be banned. No one is even telling me why it was done.