help recovering my lost account

Hi there,

To clarify, are you attempting to recover your account? If so, check out this page that will help with recovering an account:

Recover and reset your lost Microsoft account password.

I hope this helps.

If you haven't enabled 2-step verification, you can try to recover your account by filling out the appropriate form.
The most important recommendation is to enter all possible requested data that you remember.

Here the link
https://account.live.com/acsr

Kind regards
Renato

we don't remember the password also no longer have the phone number

Hi Brent

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I'm sorry for your issue. It's not clear if you don't remember the login email for your account or if you've forgotten the password. In either case, no human intervention is possible, but you can only attempt recovery through the dedicated form. This is if you know the email and have forgotten the password. If, on the other hand, you don't remember the email, you can only try searching through the emails you use.

Here the link to the support page.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Kind regards
Renato

Hey there Guilherme,

Thank you for reaching out to us on the forums, in regards to a lost account you would need to follow the steps to recovering your account. I understand the frustration of not being able to fully recover the account due to some missing information but it
is necessary to enter as much correct information as possible for better chances in recovering the account.

The final step in recovering the account is going through the Account recovery form so you would need to fill this in correctly in order to recover the account.

Take a look at the following support links for more information on recovering a lost account.

• Find your Microsoft account email address
• Recover and reset your lost Microsoft account password

I hope this helps.