Help recovering account

Jaye Ashley · May 16, 2023

Hello,

I'm trying to recover an old account that's log in to my laptop. I don't remember the password. I have attempted account recovery several times but am struggling due to confusing information at my disposal. I had a few different microsoft accounts at the time but remember none of the log ins for them. When going through account recovery, I'm unsure what information I'm giving is correct and what is for a different account.

In account recovery it asks me for the account name, which I have. It asks for Security question, which I don't remember, but have ideas of what it could be. It asks me for previously used passwords, which I know part of but not the entire thing, hence the problem. It asks for whether I used Outlook/Hotmail, which I have not as the email associated is a gmail. It asks if I used skype, I don't remember. It asks if I used an xbox, which I have. It asks for if I bought anything such as subscriptions, which I have.

This is where I run into a problem. It then asks for the gamertag and Xbox Live device ID for a frequently signed in xbox. I had used many xbox gamertags in the past and am unsure which of the ones I have is the correct one, I also am not sure what the Xbox Live Device ID is. From what I can find online, it tells me to use the Xbox Network Device ID, which I have. The second problem lies in the have I bought anything. I have bought stuff on this account, but using prepaid gift cards not a credit card.

I have tried to access the email associated as well, but cannot get into that either as it's been lost to me for years.

I am not sure how to proceed getting back into my account in a more efficient way that doesn't require spending months trying every combination of the information I have in account recovery. Help is much appreciated.

:)

Niaz Sikder

It shows this two options

Since I dont have access to the authenticator I should try email, but once I get the code and insert it and tap go ahead, it shows that I have to do the verify with the authenticator too...

If you don't understand the lenguage, please translate it from italian.

Hope you can help me, it's very important for me, since it contains my family photoes too.

See you as soon as possible, thanks.

Ronnieee

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help on your account recovery.

As much as we love to help regarding this, only the account recovery method is the option that we have when it comes to getting the account back. It will be very difficult if you have a lot of accounts before as it will be very confusing as well.

You can check this link for guide about this too:

https://support.microsoft.com/en-us/account-bil...

If the information is sufficient, I can only suggest to try doing it again. This happened to me before and I just kept on trying until the system will recognize the information on that account.

XBF John

Okay, It is my understand at this time that account recover is not necessarily centered on Xbox but your entire Microsoft account recover process. There is one last thing you can try here, but after that you may need to seek more help from Microsoft Support, not Xbox Forums.

Go to this website: https://support.microsoft.com/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

On this website It shows the steps on how to start recovering your account through the authenticator app on a new device. Scroll down to: Recover your account credentials on your new device and follow the directions there. If this does not work, I highly recommend two actions:

Complete the Microsoft Recovery form: Recover your account
Contact Microsoft Support: https://support.microsoft.com/contactus

Thank you,

Hoskayra

Hello Jac C, My name is oskayra and it will be a pleasure to help you.

I tell you in advance so that there are no misunderstandings, this is a public forum for user-to-user support. We are users who help other users. We do not work for Microsoft and do not have access to any user accounts.

Unfortunately the only option to recover your account is through the recovery form.

https://account.live.com/acsr

You must provide all information necessary to verify that you are the owner of said account and regain access to it.

I'm sorry you are going through this situation.

XBF John

Hello,

When you choose: Forgot Password, and the authenticator app comes up as the option, are there any other verification options available to you? You may have to click through a couple of the bottom prompts to get to this.

If you do not, it will end up taking you to the account recovery page. Here is the information about that: Help with the Microsoft account recovery form

Bets Regards,

Help recovering account