Help post

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ashraful_Islam77

What's your full PC specs?

What processor model do you have? What graphics card do you have? Is an integrated card or dedicated card?

Do you mean to say 2.3Ghz processor?

And, when you say "NFSII" are you referring to Need for speed underground II?

Also, please attach a picture of the problem to assist you better

It's not in his recent games but he has played it.

Yep I agree with sonicboom this post title is highly misleading do a gucci suit please do not label titles like this in future posts thank you

Hello
GonbontonTissue!

Thanks for reaching out to Xbox forums support.

I'm sorry to hear about your missing game.

I would suggest setting up a call back from customer support (see steps below) so that they can look into your Microsoft account going back 2

years and confirm whether or not that particular Microsoft account owns the license to the game.

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Hey there Gonbonton!

Oh wow, we can definitely provide some information and see if we can get to the bottom of this.

How long ago did you get this game for your Xbox One? Have you checked your
Order History, If it was a code that you redeemed you should still see this under your Order History.

If you do not see the transaction then it is possible that the game was redeemed on a different account. If you do see the transaction go ahead and try to

Remove and then Add your account on the Xbox One. Make sure when doing this that you have your accounts email and password so that you are able to sign back into it.

Give this a try and let us know if this has helped.