Help pls, 1 year Gold is gone; Game Pass Promotion stolen mi gold

if you changed to ultimate the months of gold and gamepass become ultimate, so if you cancel you lose what you had the most likely is that they give you a refund but not for the full year, but for what you will miss for the end of that year

When you subscribe to Ultimate Game Pass it will convert any Xbox Live or Game Pass into one bundled subscription Ultimate Game Pass. It still has Xbox Live with it. Since they gave your money back you can just buy Xbox Live again?

I have in no way wanted to throw out the window, an annual multiplayer subscription "Gold" new, already paid for a whole year. If I did it it was unintentionally, I did not understand, I did not imagine that they would cheat me that way. I thought I would
have a 3 month promotion and then my account would continue with its annual multiplayer, without spending more money, I am very poor and I cannot pay the Ultimate Pass, I just wanted to take advantage of the offer, I never wanted to end up in this situation
without any of the Two, and no money. I feel scammed, maybe I am the culprit, but please have mercy on me that I was wrong to not understand what was really happening with my account and my subscriptions.

The online technical support contact chat informs me that in my region (Argentina) it is deactivated, that is, I cannot personally contact someone from Microsoft Xbox, and I do not speak English, I use Google Translator.

You would have to contact support to see if there is anything they can do. http://support.xbox.com/contact-us but there are no guarantees. When you upgrade to Ultimate,
any gold or game pass you have on your account is cancelled and upgraded since Ultimate includes those. So if you cancel Ultimate, it cancels everything.

What do you mean in your country is not allowed to contact support? Which country are you from and is it part of the xbox live covered regions?