Help please, my sons X box 360 broke & wont turn on how do I cancel the subscription so...

You can sign into the account at http://account.microsoft.com and turn it off there.

Hi there,

To cancel your subscription or turn off auto-renewal for it, check out this article on how to do so:

Turn off recurring billing or cancel your Xbox Live subscription.

I hope this helps.

yes tried that i realise gamepass doesnt apply to x box 360 on my account page for x box one it says my previous sub (live gold) was cancelled when i brought the gamepass sub i turned off recuring billing not sure if that is relevant thanks for your help

Thank you for your reply,

my subscription expired on 8/7/2021 yet 3 payments have been taken since, I have looked at my subscription and it it not able to turn of or cancel as I already cancelled it, so how do I get back the 3 payments please??

the x box 360 wont play this game without some kind of update, how do I get that update?