Help please, my sons X box 360 broke & wont turn on how do I cancel the subscription so...

You can sign into the account at http://account.microsoft.com and turn it off there.

Hi, Matt. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

I'm really sorry, if you don't have access to the son's account, please ask your son to do the steps below to cancel the subscription.

Sign in to account.microsoft.com.

Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

yes tried that i realise gamepass doesnt apply to x box 360 on my account page for x box one it says my previous sub (live gold) was cancelled when i brought the gamepass sub i turned off recuring billing not sure if that is relevant thanks for your help

Hi there,

To cancel your subscription or turn off auto-renewal for it, check out this article on how to do so:

Turn off recurring billing or cancel your Xbox Live subscription.

I hope this helps.

the x box 360 wont play this game without some kind of update, how do I get that update?