Help please cant verify

Discus and support Help please cant verify in XBoX Accessibility to solve the problem; Hello I created a aol account back in 2012 and used that email for xbox I played for a while and then didnt play for years until recently I signed back... Discussion in 'XBoX Accessibility' started by AustinW8, Nov 5, 2021.

  1. AustinW8
    AustinW8 Guest

    Help please cant verify


    Hello I created a aol account back in 2012 and used that email for xbox I played for a while and then didnt play for years until recently I signed back in and got a message from microsoft saying I need to update my email because aol has deleted my email since it gone years without being used I didnt change it right away but I did change 1 thing in my security I added a new email address for verification so I sign out after updating it and played for a bit a day or 2 goes by I sign back in and now Im asked to prove that the account is mine by entering the code that was sent to that new verification email address I added to my security (so that Im clear the security I use isnt for logging in but for proving ownership) I cant remember my security info so now Im asked to fill out a forum because I cant get the code so I answer everything correctly besides a few things like the credit card exp date and my birthday (again I made this when I was a child Im now 23) but everytime I fill out this forum which I have been doing for over a month now twice almost everyday Im told that I dont have enough information I have proved the account is mine multiple times on phone with microsoft employes I have each case number I know my email and password, my credit info, gamertag, name, location everything I can even give console id where I signed in last and from I appreciate what Microsoft is doing and the length they go to to protect us and our personal but its a little bit to much if you ask me Please help me get my account back I have had it for many years my gamertag alone is older than most gamers I refuse to make a new account I beg of you guys to help me retrieve my xbox account back thank you

    edit: btw I have asked this question before and I was able to get back in but was immediately kicked off and was asked to prove my ownership so now Im back again. Please I need only a few minutes and I can change my email and security.

    :)
     
    AustinW8, Nov 5, 2021
    #1
  2. Georges C. Win User

    Help please cant verify

    Hello, first it's a pleasure to be able to help you today.

    My name is

    I'm sorry for the inconvenience this situation is causing you.

    Welcome to the community. I hope I can help you in the best way.

    Hello AustinW8, as you have already filled out the online form, the best way to get some help would be to contact Xbox support, when you enter the service will have to go through the virtual assistant and then when you enter the service ask to transfer you to the advanced department and say that it is an Account Takeover.

    Best regards,

  3. MB5656 Win User

    verify email help please!

  4. Please Man Up Win User

    I keep getting signed out of Xbox Live while watch Hulu or Netflix.

  5. iNb4 Ownage Win User

    Cant verify email

    Hello HillyRoom113914,

    Thanks for the support message.

    If you have forgotten one of your security proofs, you can chose to have the code sent to the Microsoft Account email as well. If you don't have access to either one of the email, or phone number, please go ahead and go to
    http://account.live.com/acsr/ and fill out that form to prove you own the account. It can take up to three days though for them to get in touch with you.

    PS: In the future, please go ahead and post a new thread instead of commenting on a thread back in 2013.

    Cheers!
  6. GougedEye ZA Win User
Thema:

Help please cant verify

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