Help Please After May 5th Update I Can’t Use My Xbox

Hello Spartan,

Is there any updates on the accessories app being updated so that we can change controller configurations after updating the controller firmware on Xbox? It has rendered my elite series 2 nearly useless as I can’t remind my paddles and the Bluetooth doesn’t work. This is so frustrating I may return this new controller and go get something else. Please help or bring it up and let us know what’s going on.

Same here. Hoping they patch it soon. It started happening after the May 5th update to movies and TV. Very frustrating.

What is the region where you use Xbox?

If it is USA then your date is May the 12th.

If it is UK then it may be December the 5th.

I hope this helps!

Hello yazzle79,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you're experiencing issues with your controller after a forced update. I'd like to ask few questions to get a better understanding of the issue:

Have you tried resetting your controller? To do this, press and hold the small button on the back of the controller for about 10 seconds. This will reset the controller and may resolve the issue.

If this doesn't work, you may want to try updating the controller firmware. You can do this by connecting the controller to your Xbox console with a USB cable and following the on-screen instructions.

If the issue persists, it may be a hardware issue and you may need to consider getting a replacement controller.

Please see: The buttons on my Xbox controller aren’t working | Xbox Support / I can’t update my Xbox controller | Xbox Support / Request an Xbox controller replacement | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

hey I’m having the same issue. I can open my career mode but once I start a game it freezes up on me and I can’t hear any sound. Can someone please help or update us on the issue.