Help needed with MyVIP Gems redemption

Hello Support,

On 5/30/2018, I redeemed a total of 3 Xbox Reward from the MyVIP Vault (to use my Gems before expiration). The MyVIP Perks and

Gems Statement states that all 3 redeemed, and the gems were deducted from my total, but I only received codes for 2 of the rewards. The one missing is for 5000 Rewards Credits, which have not appeared in my account, nor have I received an email with a redemption
code. I did receive emails and codes for the other 2 rewards claimed that same day. The order history page on my Microsoft Account can confirm this, with those 2 rewards redeemed that same day on 5/30/2018

Please review and advise on how I can successfully redeem the final reward. There is an open service reference number for this issue - 1428268196

Any help is greatly appreciated.

Best,

Lewis

:)

 

Rewards Credits from MyVIP Vault - Help?

I recently redeemed 750 MyVIP Gems in exchange for 10,000 and 5,000 rewards credits respectively.

With that being said, it has now been longer than the stated time period of 96 hours and MyStatement does not showing any pending or deposited credits into my balance from the MyVIP Gem redemption(s) for either of the 10,000 or 5,000 rewards credits.

Any chance someone could help out with this?

 

issue with my account for rewards deposit

Please help in depositing all reward points properly.

C0deS1m

Your Lifetime Earnings: 2,050 Rewards Credits

Unredeemed MyVIP Gems

300 MyVIP Gems

 

The credits should show as pending on the MyRewards section of the site about 96 hours after you redeemed them. They will be deposited later this month.

 

Thanks Smwutches, It's only been a couple days, so I'll check again after the full 96 hours. Although I wasn't expecting an automatic deposit, since when I redeemed the reward, it told me I would get an email with a code on it (which is how the other rewards
I've redeemed worked).

 

I've confirmed that my account now shows these as credits pending, without getting an email or code to enter. Thanks for the pointer.

 

Hello,

From the previously available FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.