Help! My Microsoft Account Got Hacked!

nick dean1 · Nov 15, 2023

So I was recently going to play Xbox, until I realized that my gamer tag has been changed! so I just brushed it off cause I thought it wouldn't be that bad. but when i opened fortnite, (or any epic games created game) it made me create a new account! (because I linked my Microsoft account with epic games) I have spent over 50 dollars on that account and i need it back. Also, when I go into my recent activities on my Microsoft account, its like a new sign in every 1 minute from some random country and another ip address. I have already changed my password and I'm in the account. But I need the account restored to what it was before with all of my epic games accounts! Please, it would be great if someone told me how to restore it to when it was before it got hacked. Thank you!

:)

Stephanie Dequito

Hi Nick! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this on your Microsoft account. I know how frustrating it can be since I'm a gamer just like you. Don't worry, let me help you.

Please follow the instructions from this interactive tool to secure your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If that didn't work, please reach out to Xbox support for further assistance in securing your account from the hacker:

https://support.xbox.com/en-US/contact-us

Kind regards,
Stephanie

Elias Jurju

So is there anyway to contact MICROSOFT support, my minecraft account got hacked and I've just written a support ticket to mojang, but since the account is a microsoft account (not xbox), I doubt they will be able to help me.

Anyone got a solution?

lewis.123

Okie i fixed it when my old account got hacked microsoft transfered it to a new email and it was the new email ty for your help

Rostom L

Thanks for checking. I hate to be a bearer of bad news here but I am afraid that we cannot do much about it anymore if we don't know the current email address of your hacked account.

You may try to contact Microsoft/Xbox support if they could help you finding the account using your gamertag but it's not guaranteed that they can help due to our account safety and security.

https://support.xbox.com/contact-us

Rostom L

It means that it was removed from your account already. You need to find traces of the current email that was used to replace the email from your account by checking your email history or Xbox console if it shows there.

It's required that you know it to start the recovery process.

Help! My Microsoft Account Got Hacked!