Help my gamer tag won’t change

Hello!

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Thank you for your understanding.

Respectfully,

Fatima J

Microsoft Moderator

Hi Garrett Ward ,



Thank you for posting to the Microsoft community.

Based on the description, it appears that you are having an issue on your gamer tag that won't change.

I'm glad you took the time to consider this for us so we can help you figure it out for you.

Before anything else, let me ask you the following questions below so that I fully understand the problem.

1. What are the troubleshooting steps you have done so far?

You may try the steps from the link below and see if this fix the issue.

How to change your Xbox gamertag | Xbox Support

We look forward to your response.

Truly Yours,

Fatima

Microsoft Moderator

I play on an Xbox one s and it comes

Up on my billing history

In this case, you should try to contact Microsoft support by following the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. Before we try any solutions, could you tell if you use your account on an Xbox or PC? This is important as the solutions to resolve this issue may be different for each platform.

Could you also confirm that the Gamertag change charge appears in your order history via the link below?

https://account.microsoft.com/billing/orders

*Thank you in advance for contacting the community.