Help my Account was hacked and i had to make a new email please help me recover my old account!

Hello Mackenzie C,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help. Please keep in mind, this is a user forum, we are not Microsoft.

I'm sorry you're having issues with a compromised account. I understand how important recovering your account is to you. Unfortunately, regardless of context, account recovery is always the same. It is automated and there is no manual inspections.

Important: The account recovery form can only be used if two-step verification isn't turned on.

If 2FA is not active on the account, you will need to try the Account Recovery Form: [https://account.live.com/acsr]

Detailed steps on how to use the Account Recovery Form can be found here: [https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42]

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: [https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53]

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: [https://signup.live.com/]

Let me know if you need more help.

Regards,
Lumie

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Hobo, if you had your account hacked fill in the form and recovered your account, you must have provided a new email to transfer the data to the new account, with that you will not be able to change the email to your old account .

Okie i fixed it when my old account got hacked microsoft transfered it to a new email and it was the new email ty for your help

If you already created another Microsoft account with the same email as the hacked Microsoft account, the hacked account will not be able to be recovered. You can try to use the recovery form but it will find your new account with the email address, not the old account. I'm really sorry about this, my friend.

Hi sir my other account password has been hacked please help me to recover my account.I have sended gmail but no respond please help me