Help my account got hacked (sorry for my bad english)

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Kevin Aritonang,

We understand your sentiment with your Microsoft Account. This is not the experience that we wish you to have. As your support advisor, we will work with you to find the best solution to your issue.

According to your description, it seems like your Microsoft Account has been hacked and you cannot access your email because of the unknown email address added to your account. I could not really imagine how crucial it is to know that your account that stores your game, purchases and achievements is inaccessible.

Just to set your expectation, Microsoft account is managed by a completely automated server and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me to do the best I can in helping you with the process.

I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. As the system will verify the information that only the user or account owner can supply. Please see this link for the support article that provides steps to recover an account - How to recover a hacked or compromised Microsoft account - Microsoft Support

1. If the above suggestion did not work, please go to this link: Contact Us - Microsoft Support
   
2. Select Show expanded list of products and look for Outlook.
   
3. Then select Get Home Support and you will be redirected to a search bar for you to enter your concern. Press enter or Get Help.
   
4. At the lower left side of the page, there is Contact Support that you can click.
   
5. Sign in with your Microsoft account and follow the on-screen instructions until you get live support team.
   

Sincerely,



Xbox Forum Moderator

Microsoft Community

sorry for my english

The problem is that my Email got hack before and i got it back! and now is hack again!

i need help, i prove microsoft last time that the email is mine so why not now?

Sorry but i forget to tell you guys that someone sent masseges about hacking me and i reported him and thank you i just changed my epicgames password i know that my english so bad im sorry and nope my friend told me that someone plays in fortnite using
my account

Thats Helps nothing! My Achivement list updated not. Sorry for my bad English :-(