Help me Xbox!

Hi ついていく, my name is Courtney and I would be happy to help.

I am sorry that you are going through this problem, I am sorry to tell you that the only option you have to recover your account is through the recovery form, believe me, I would love to help you, but this is only a public forum where we are all players like you, that is, we are not employees from Microsoft for this reason we cannot help you.

From what I understand, the support cannot help in this type of case either since they are not authorized, so the only option is through the form as I mentioned before, I also went through a problem similar to yours and the form helped me very much to recover access to my account.

Form: https://account.live.com/acsr

I hope you understand, I wish you good luck.

Best regards,
Courtney.

Hi

If you did not experience any errors when trying to redeem the season pass code can you please try going into My games and apps then highlight Far Cry 5 and press the menu button (3 horizontal lines) on the controller then select Manage games & add ons and
any content you own that has not been installed will be sitting in the ready to install tab.

Sorry to hear it. If this was a season pass then try highlighting the game on the dashboard then press the start/menu button on your controller. Select Manage Game then go to Ready to Install to see if the content was there.

If you purchased this pass from a gaming retailer such as Gamestop or EBGames then it may be the code was for currency to purchase the pass and not the pass itself. You can check for currency on your account at
https://account.microsoft.com

Hi There.

To cancel your Gold or Game Pass subscription, logon to Services & subscriptions and choose Manage> Cancel subscription on the item
your want to cancel.

if that does not work, reach out to
support.xbox.com.

If you are having issues accessing the page, try clearing the browser cache or use Microsoft Edge browser.

Don't believe them, they would have done it already if they had the chance. Another note is that although this gamer threatened to "Hack" you, calling them out on the forums is not allowed.