Help me with my ipv4 issue I can’t get on ipv6

Hello Lily Howard1,

Thank you for your contribution to the Microsoft community.

We understand that you want to play your game and fix the issue on your connection.

Based on the information you provided, it seems like you’re experiencing an issue with your internet connection when connecting to both Xbox consoles. Specifically, your internet is only showing IPv4 instead of IPv4 & IPv6. Just a heads up, only your internet service provider can dig in deeper when it regards to this kind of issue. I will provide you with some troubleshooting steps this issue to be resolved. If the issue still persists after the troubleshooting, it would be the best to contact your internet provider for double checking and for the best resolution.

Here are some steps you can try to resolve the issue:

1. Ensure that your router has IPv6 enabled and that your internet service provider (ISP) supports IPv6.
   
2. Try resetting your router and Xbox consoles again.
   
3. Check if your Xbox console has IPv6 connectivity by following these steps:
   
   • Press the Xbox button on your controller to open the guide.
     
   • Select Profile & system > Settings > General.
     
   • Select Network settings.
     
   • If your Xbox console has IPv6 connectivity, your Current Network Status will read IPv4 & IPv6. (To see your actual IP and gateway addresses, select Advanced settings.).
     
4. If you’re still unable to connect to IPv6, try contacting your ISP to see if IPv6 is available in your area.
   
   I hope this helps.
   
   
   Microsoft Community Moderator
   

I’m having the same issue right now and can’t join other people’s parties. Here’s where I went to enable IPv6 for my router https://www.centurylink.com/home/he...e+IPv6+&start=0&limit=25&feed=home_helpCenter

I went through the steps to enable it and now my Xbox says it’s using ipv4
and IPv6 but I still can’t connect to parties and the troubleshooter on my Xbox is still saying it can’t get a Teredo IP address so now I’m going to figure out how to make sure port 3544 isn’t blocked.

I had the same issue, i have a router thats both ipv4 and ipv6. I went through and changed things over to ipv6 on my router and then changed it on my console, It wouldn’t connect to the internet, so inset it all back to ipv4 and left it. My laptop however
would connect when all switched over to ipv6, so now I’m utilizing both ipv4 for my console, and ipv6 for my laptop.

The Toredo tunnel is a way of providing IPv6 connectivity on an IPv4 network, so most of the time those issues are in your IPv6 configurations and are separate from NAT issues. I hope this helps Azzuro and please let me know.

Do you know if you ISP supports IPv6? Your router could be tunneling your IPv4 connection to an IPv6 which basically means it is sending IPv6 packets through an IPv4 connection to communicate with IPv6 servers. I found out myself the xbox doesn't
like this at all. My ISP doesnt support IPv6. When I would look at my connection on my xbox it would say IPv4 and IPv6. So O went into my router settings and sure enough my router was set to tunnel IPv4 to IPv6. I went through set to IPv4 only and it solved
my problem. This causes a teredo error in your xbox.

I'm not sure. How can I check if my router is tunneling it through Ipv4?