Help me please, I did not receive my reward.

ReverPlayer · Jan 18, 2017

Oi, eu comprei um jogo na Austrália e ele com uma recompensa.
Eu coloquei o código e ELE foi Aceito, mas a Recompensa NÃO Veio Para Mim ..

eu Comprei FIFA 17 e ELE Veio com 5 bilhetes PARA O Projecto FUT

rápido Você poderia me Ajudar?

[Translation]

Hi, I bought a game in Australia and it with a reward. I put the code and it was accepted, but the Reward did not come to me ..

I bought FIFA 17 and he came with 5 tickets to the FUT Project

Could you help me?

:)

BigPopaD · Jan 18, 2017

Rewards credits

I recently preordered Destiny 2 collector edition from the Xbox store but did not receive the reward credits in my account. Please help

AAR0Ns86 · Jan 18, 2017

Missing credits

Hello,I spent 250 gems to receive 5,000 rewards credits and I did not receive the 5,000 rewards credits.Can someone help me?

Miss Bijoux · Jan 19, 2017

Hey ReverPlayer -

Sorry to hear about the issue. According to EA's information page on
what's included with copies of FIFA 17, you should receive your items once you enter FUT. While you check there, could you also let us know what exactly you're supposed to receive with the code you redeemed? We want to be sure we're looking in the right
place for your items.

Keep us in the loop!

Miss Bijoux

Hey ReverPlayer -

Sorry to hear about the issue. According to EA's information page on
what's included with copies of FIFA 17, you should receive your items once you enter FUT. While you check there, could you also let us know what exactly you're supposed to receive with the code you redeemed? We want to be sure we're looking in the right
place for your items.

Keep us in the loop!

Kathy A.

Good day!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

Thank you for your understanding.

Respectfully,

Microsoft Community Moderator

Kathy A.

Hello Jace,

Thank you for posting in Microsoft Community.

We understand that you didn't receive your add-on in Forza Horizon 5. We would like to make sure we are on the same page, please answer this:

Is the add-on purchased from another store or Microsoft Store/Xbox?

If you purchase this add-on through Microsoft Store, please check what happen to your item by following the steps below:

1. Check your purchase history to confirm that the add-on was successfully purchased. Sign into your account through this link: Microsoft account | Order history.

2. Restart your console and launch Forza Horizon 5 again to see if the add-on appears.

3. If the add-on still doesn't appear, please try the following suggestion by device:

For PC:

Please try to reinstall it from in-game store.

For Console:

Try setting up your console into sleep mode and enabled Keep my games & apps up to date.

Go to Profile & system > Settings > General > Power options to adjust your power mode settings.
Go to Profile & system > Settings > System > Updates to adjust your system update settings.
Please try to reinstall it from in-game store.

We look forward to your response.

If you have other clarifications about this matter, you can get back to us by replying to this post.

Sincerely,

Microsoft Community Moderator

VividJoey65365

please help, I need to receive my rewards points for my purchases. Thank you.

Tex1(2)

No one ? It says on the rewards site I'm suppose to receive 50,000 Rewards points and in addition select free game on select consoles I have my receipt with all info needed if no one can help here can you please point me in the right direction please !

Help me please, I did not receive my reward.