HELP: Issues connecting Xbox one controller to Xbox wireless adapter for windows

Hi Beau,

Thank you for coming to the Xbox forums, I'd be happy to answer that.

The Xbox One Wireless controller with Bluetooth can be connected to a Windows 10 PC with a USB cable, Bluetooth, or with the Xbox Wireless Adapter for Windows 10, so yes, it can be connected via the adapter. The Xbox Wireless Adapter for Windows 10 is not
compatible with an Xbox 360 controller and will need the Xbox 360 Wireless Gaming Receiver for Windows. I'll provide the support articles with this information:

• https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc
• https://www.xbox.com/en-US/xbox-one/accessories/adapters/wireless-adapter-windows
• https://support.xbox.com/en-US/xbox-on-windows/accessories/xbox-360-wireless-gaming-receiver-windows

I hope this helps!

Hey Valeriy221,

Thank you for posting on the forums today! I'd be happy to help.

Sorry to hear about the issues being experienced. I would suggest to take a look at our

guide for fixing connection issues with the controller and the PC. At the bottom you can find steps if you have Windows 7.

The controller will need to be connected using a USB cable if you have Windows 7 I believe.

To connect wireless you need the
Xbox Wireless Adapter for Windows.

I hope this information is helpful!

Hi PC,

Thanks for updating us with your reply! The smallish button that is on the front of the controller is the "bind" or "sync" button that is used to wirelessly connect the controller to your console or, in this case, your PC via the wireless adapter. You may
find the information contained in the following support articles helpful in troubleshooting any syncing issues you've been experiencing:

How to connect an Xbox One Wireless Controller to a Windows PC

Set up the Xbox Wireless Adapter for Windows

Troubleshoot the Xbox Wireless Adapter for Windows

In regard to your other issue about one adapter working and the other giving you trouble, you may benefit from

performing a clean boot to your Windows 10 PC and then
running the app troubleshooter on your Xbox Accessories app. This has a tendency to cure a few ills with things. You'll also want to ensure that your controller is updated and this may be done in the Xbox Accessories app while the controller is connected
to the PC on a wired connection (cannot be done via Bluetooth or other wireless connection). How to update your Xbox
One Controller on Windows 10

Give the troubleshooting a try and please let us know the results.

I hope that this helps you out!

Hi MasumArvas,

Thanks for reaching out to us in the forums for this issue. Based on what you've stated, it is possible that your wireless Xbox One controller may require an update to its firmware. This is a common issue most times when the controller is unable to bind
to the wireless adapter or connect via USB cable.

Here are some great support articles that you can use to troubleshoot the issue between your controller, the wireless adapter and your PC:

• How to update your Xbox One Controller on Windows 10
• Troubleshoot the Xbox Wireless Adapter for Windows
• Connect and troubleshoot Bluetooth on your Xbox One Wireless Controller
  
• Xbox One Wireless Controller Solution-Troubleshoot your Xbox One wireless controller

Have a look at the troubleshooting articles and give the solutions a try, then let us know the results.

I hope that this helps you out!

Hello there,

Thank you for posting here on the Xbox forums. The Elite controller does not support Bluetooth. The only controllers that do are the base controllers from the Xbox one S and X consoles. You would have to use the

wireless adapter for windows in order to connect wirelessly.

More info can be found here :
How to connect an Xbox One Wireless Controller to a Windows PC

Hope this helps!