Help I need help making my Xbox account independent from my brothers

Discus and support Help I need help making my Xbox account independent from my brothers in XboX Insiders to solve the problem; So a few years back we got an Xbox one and set up accounts and for some reason my dad made my brother the parent of my account and then we got the new... Discussion in 'XboX Insiders' started by /u/garbagekicks, May 17, 2022.

  1. /u/garbagekicks
    /u/garbagekicks Guest

    Help I need help making my Xbox account independent from my brothers


    So a few years back we got an Xbox one and set up accounts and for some reason my dad made my brother the parent of my account and then we got the new console and carried over our account and in tired of not being able to use it normally, I’m 17 I want to be able to do things like change my pfp to a custom one but I’ve never been able to figure out how to get rid of his account being my parent account I can’t even play certain games without his account logged in and I’m tired of it pls help

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    /u/garbagekicks, May 17, 2022
    #1
  2. RoadsharkN Win User

    Need help with my brothers account

    I'm guess i'm going to do that tomorrow, but the support site says that i should have the answer for the secret question, name for the registered user etc. Which i don't have as i wrote above.

    So that's why i asked here, and hoped for help from some mod or admin that could help me out with this.
  3. SONIC SCREAM 07 Win User

    Need help with my brothers account

    You need to phone Xbox Support if you want to cancel automatic renewal.
  4. dup4c07dd58-5f0a-483 Win User

    Need help for my kid brothers XBOX account

    Hi Angelo, what is causing you to not be able to access the account?
  5. rhi the bave Win User

    Need help for my kid brothers XBOX account

    Does he not know the email, or what is the issue exactly?
  6. Mariano_Puentes Win User

    Need help recovering my brother Xbox account

    Hi, I am Mariano, an independent advisor from the Microsoft-Xbox community. I am sorry you are going through this issue, let us try to fix it :)

    Unfortunately, the recovery form is the only official way Microsoft has to verify a users identity when the recovery email is no longer available. If the form keeps getting rejected, I recommend this:

    - Try not to send too many forms in a short period, because that can trigger automatic denials.

    - Also, ask support for a second review of the case. Let them know you already got in touch with the escalated team and are still waiting for a reply. You can ask them to reopen the ticket or escalate it again.

    As you mentioned, they said the escalated team would reach out, so for now we just have to be patient. Still, if they contact you, let me know and tell me if you were able to find a solution.
Thema:

Help I need help making my Xbox account independent from my brothers

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