Help! I can't redownload a game I already bought.

ANG510 · Feb 7, 2017

Recently I deleted a game in my Xbox 360 so i could have space in the console to download another game. Long story short, I tried redownloading the game by going to my download history, but the game I deleted was nowhere to be found.

I tried going to the game's page to see what happened, it oppened just as if i didn't even buy the game, it just showed me the price, and I really want to redownload the game without paying for it again.

note: all the DLC I bought was in my download history, it's just the game that doesn't show up.

Thanks.

:)

GrzegorzBak · Feb 7, 2017

How to redownload a game already bought

after you choose to BUY the game there should be one more confirmation screen with the information that you have already bought the game: www.windowsphone.com/.../delete-or-reinstall-apps

Nomppa01 · Feb 7, 2017

How to redownload a game already bought

I bought a game to my daughters Lumia 710-phone (game was Jet Set Go) and it turned out that the game didn't work properly. So I deleted the game from the phone and thought I could download it again without double paying. But in Marketplace I have only options
to either "try" or "buy" the game. If I choose the BUY button, will the game be charged twice from my credit card?

...and sorry for my bad English, you can also answer in Finnish ;-)

Smwutches · Feb 8, 2017

If you're 100% sure you purchased it under that account and not another account, you would need to try contacting support. 1-800-4my-xbox if you're in the US/Canada or Contact Us | Xbox Support

Smwutches

If you're 100% sure you purchased it under that account and not another account, you would need to try contacting support. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Check if you can find the game in your purchase history and the purchase status is ''completed'', on this link you can check your purchase history.

https://account.microsoft.com/billing/orders/

These steps can help you, give it a try.
Check for updates on Windows Update, update everything including optional/additional updates.
1. Logout from Xbox app and Microsoft Store app
2. Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset.
3. Clear the store cache type ''wsreset'' in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
4. Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
5. Restart your PC, log in to both apps and see if that solves the problem.

If you don't find the game in your purchase history, it means the purchase was not made on that account.

GrzegorzBak

after you choose to BUY the game there should be one more confirmation screen with the information that you have already bought the game:

www.windowsphone.com/.../delete-or-reinstall-apps

Piztup-

If you go to this website, then sign in, top right of the screen , under the word Explore, it says 'my phone' with a drop down arrow. When you move the mouse cursor over
that area, a menu box will appear, select 'Purchase History', then scroll through untill you find the app/game that you want and reinstall.

GrzegorzBak

after you choose to BUY the game there should be one more confirmation screen with the information that you have already bought the game: www.windowsphone.com/.../delete-or-reinstall-apps

Help! I can't redownload a game I already bought.