help i cant pay a past due bill with Microsoft account balance

You will have to pay the past due balance to get your account in a zero balance. Then you should be able to buy just Xbox Live after your account is at 0. This should only pay for the past due balance and not resubscribe you to UGP. After paying the past
due balance, and buying Xbox Live go to your MS Account page under Services & Subscriptions then turn off recurring billing to avoid anymore issues with this.

Microsoft Support - Paying Past Balance

https://support.microsoft.com/en-us...unt-pay-for-a-past-due-microsoft-subscription

Hello RamzyDelga,

Thank you for posting here on the Xbox forums. We understand that you would like to pay off a past due balance with your microsoft account currency. Unfortunately, this is not possible. Please review this support article on how you can pay off your past
due balance: Pay a past-due balance to unlock your subscription

Hope this helps!

Hi JOSE,

Thanks for your post! Unfortunately, Microsoft Account balances can not be used to purchase/renew a subscription. If your subscription is past due, check out this article on how to pay the balance and continue your subscription:

How to Pay a Past Due Balance on an Xbox Subscription.

I hope this information helps, thanks again!

Is there a certain error you're getting? Some debts can only be paid directly from a checking account or debit card and cannot be paid by an account balance credit.

Hi there

Are you saying you dont have the funds or are you experiencing issues in paying your previous bill when trying.

Thank you