Help i can not play

MaxSchürrer · Feb 7, 2022

Hello, I have changed my gamer name and profilname an can no longer access my account in a game. The administrartors want confirmation that i really did change my names, maybe they can confirm that somehow? Thank you.

:)

L4c3rd4

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey MaxSchürrer, how are you today? Hope you're well.

MaxSchürrer, you don't have the access to your account anymore?

What you can do is to fill out the recovery form:

https://account.live.com/acsr

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I suggest you try the solutions below, please.

Solution 1: Make sure your windows are updated to the latest version, whether it's windows 10 or 11.

Solution 2: Make sure you have your account logged in to the Microsoft store and also Xbox app, both must be the same.

Solution 3: Log out your Microsoft store account and also the Xbox app, now type the term WSRESET in the windows search bar and run the app as administrator, a window will open, wait for the window to close automatically and restart your computer, after that login your Microsoft Store account and Xbox app again.

*Thank you in advance for contacting, I hope this can help you.

ColossalElsho

Thanks a lot, I will try this way

{Parity}

Try this.

How do I remove an account from my console?

Scroll left on the Home screen to open the guide.

Select Settings.

Select All Settings.

Under "Account," select Remove accounts.

Select the account that you want to remove.

Select Remove to confirm.

When you're finished, select Close.

iiiD0ntBLink

After removing the account, upon sign in, xbox one showed me the "Xbox One is better with Gold" screen and asked if I'd like to buy Gold.. Clearly still having the same issue.

Help i can not play