HELP! I am trying to order a replacement XBOX Elite 2 Controller

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Elite series 2 controller. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on your description, I highly recommend you reach out to Microsoft Xbox Support for further assistance as they have the tools and resources to properly create an out-of-warranty replacement order on your behalf. Here's how to contact them:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time. You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, is this a standard Xbox controller? Because if yes, they do not offer repair or replacement for the controller, we can only create an order for Xbox Series 2 Elite Controller even if it's no longer in warranty.

Hello Kl33nSlat3,

If you'd like to create an Xbox Elite Controller Series 2 replacement order without contacting an agent, please visit our

Device Support page.

I hope this helps.

Thanks for contacting us my name is Samy, I am an Independent Advisor and I will be helping you today.

How are you, Chris?
Elite 2 controllers are warranted for 1 year, so you can order a replacement.

On this link, you have instructions on how to create the replacement order.

https://support.xbox.com/en-US/help/hardware-ne...

Hello keke09spain,

Thank you for your post. I understand you are experiencing an issue with your replacement order for an Xbox Elite Controller Series 2. Please use the
Contact Us portal to speak to an agent for an update and information on your replacement.

I hope this helps.