Help headphone problem

Hey there BIG STEVIE 211,

Are you able to try recording a message and then check if you can hear that message when you play it back? Also, let's be sure to check out all the steps in our

headset troubleshooting guide. If those steps do not help can you also ensure that you have an

open NAT as well? Give those guides a go and let us know if they help with hearing others while online.

Thanks!

Hello NateLorenz, My name is David. I am an independent advisor, happy to help you today.

First of all Make sure the headphones are connected correctly, Check that the headphones are fully plugged into the corresponding port on your device. Make sure they are connected securely and there are no loose connections.

Check audio settings, Check the audio settings on your device and on the specific games or apps you are using. Make sure the volume is set correctly and the audio balance is not shifted to one side.

If the problem persists Try the headphones on another device Connect your headphones to another device, such as a mobile phone or a different computer, to see if the problem persists. This will help you determine if the problem is related to your headphones or the device you are using them on.

Best regards.

Hi Dericka,

I found the problem!

When I use my headphone than the sound do not work, but when I don't use my headphone

Then the sound works perfectly.

Thanks for your help!

Malik D

Hello Carl,my name is Marvina, I will be happy to help you.

I am very sorry for what you are going through, based on the information you have provided, it seems that the problem is related to the configuration of the headphones.

Your headset may not be set up correctly to use the microphone with your Xbox series X.

I've seen this problem before and there are a couple of things you can try to fix it:

Check that the headphones are updated with the latest firmware. You can download the latest firmware from the SteelSeries website.

Check that the headset is properly connected to the Xbox series X. Make sure the headset is turned on and in pairing mode.

Check your Xbox series X sound settings. Make sure your headset is selected as the audio input and output device.

Reset the headphones. You can reset the headphones by pressing and holding the power button for 10 seconds.

Here are some specific steps you can try:

Update headset firmware

Go to the SteelSeries website.

Click the "Support" menu.

Click "Product Updates."

Look for the Arctis 9X headphones.

Click the "Download" button to download the latest firmware.

Once the firmware has downloaded, follow the installation instructions.

Check the headphone connection

Make sure the headphones are turned on.
Press and hold the pairing button on the headphones for 5 seconds.

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.

Select Arctis 9X headphones.

If the headphones are connected correctly, you will see a message that says "Connected."
Check your sound settings

On Xbox series X, go to Settings > System > Accessories > Headphones & Microphones.
Select Arctis 9X headphones.

In the "Audio input" section, make sure headphones are selected as the input device.

In the "Audio Output" section, make sure headphones are selected as the output device.

Reset the headphones

Press and hold the power button on the headphones for 10 seconds.

The headphones will turn off and then turn on again.

If you have tried all of these steps and are still having problems, you can contact SteelSeries support. They can help you solve the problem.

Source: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Could use a bit more information, like what kind of headset it is, there are tons of different headsets out there and they don't all operate the same way.

My best guess is that you're using a headset that plugs into the 3.5mm jack and has no inline volume/mute buttons?

Try this. Start at the Home screen. Press the guide button to bring up the slide out menu and navigate over to the system tab (should be the last one on the right if memory serves). You'll see a link to settings on that tab, but what you're looking for (and
hopefully you'll see it) is a "audio" link just under it. If it's there, click on it and that will bring up a menu with volume and chat mixer options.

You may also want to make sure your controller(s) are up to date, especially if it's a new headset, but I doubt this is the case, since you've already been in that menu and would've seen that there was an update available when you saw that the volume option
is greyed out.