HELP grey screen on xbox 1S start up.

Discus and support HELP grey screen on xbox 1S start up. in XBoX on Consoles to solve the problem; I started up my xbox 1 just to find gray and black screen. Turned it off unpluged it let sit awhile. Tried the reboot method same screen. Tried a... Discussion in 'XBoX on Consoles' started by TarrRawrr, Nov 27, 2018.

  1. TarrRawrr
    TarrRawrr Guest

    HELP grey screen on xbox 1S start up.


    I started up my xbox 1 just to find gray and black screen. Turned it off unpluged it let sit awhile. Tried the reboot method same screen. Tried a different hdmi cord just in case it was bad, same screen still. Anyone ever experience this. Its only a year
    old i bought it last year on black friday. Picture of screen attached. Thanks in advance.
    HELP grey screen on xbox 1S start up. [​IMG]


    :)
     
    TarrRawrr, Nov 27, 2018
    #1
  2. Tricky Kidd
    Tricky Kidd Guest
    Game/Console Freezing

    Starting a new game will bring up the grey loading/checkpoint screen. Freezes right there on that screen.
     
    Tricky Kidd, Nov 27, 2018
    #2
  3. Xbox one not loading ANYTHING

    my Xbox will not load anything after i start it up not even the home screen all it will do is the normal green loading and then a grey screen then to black and nothing else i have tried the hard reset but nothing will work can anyone help
     
    opticIllustons, Nov 27, 2018
    #3
  4. XBF Javier R
    XBF Javier R Guest

    HELP grey screen on xbox 1S start up.

    Hello Tarr,

    As provided through the image, we understand that you're experiencing a startup screen error.

    Our suggestion here seeing as you've attempted a few things is to reset the console to factory. This will have to be done be done by hand, but please attempt the following:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, then plug the power cord back in.
    3. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
    4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

    This should take you to the troubleshooter, and if so attempt to restart the console first. If the console comes back with the same screen, choose the following:

    Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
    apps. This will save you from downloading or reinstalling the large game files

    Note: This will remove profiles, so be sure to keep all information for signing into any/all accounts.

    Try this and let us know if this works.

    Best wishes!
     
    XBF Javier R, Nov 27, 2018
    #4
  5. TarrRawrr
    TarrRawrr Guest
    I had already tried the reboot,got the two start up beeps but still had the grey screen didnt get any options or a chance to see any other screen
     
    TarrRawrr, Nov 27, 2018
    #5
  6. XBF Erick C
    XBF Erick C Guest
    Hey there Tarr,

    Sorry to hear you are running into these problems. If you are still running into this problem and you have already tried to use it on different TV's/Monitors and have used different HDMI cords, then I would look into a possible repair. You can go through
    the
    Device Support
    website to register and check on the console warranty.

    I hope this helps.
     
    XBF Erick C, Nov 6, 2018
    #6
  7. TarrRawrr Win User

    HELP grey screen on xbox 1S start up.

    I had already tried the reboot,got the two start up beeps but still had the grey screen didnt get any options or a chance to see any other screen
  8. XBF Erick C Win User

    HELP grey screen on xbox 1S start up.

    Hey there Tarr,

    Sorry to hear you are running into these problems. If you are still running into this problem and you have already tried to use it on different TV's/Monitors and have used different HDMI cords, then I would look into a possible repair. You can go through
    the
    Device Support
    website to register and check on the console warranty.

    I hope this helps.
  9. XBF Javier R Win User

    HELP grey screen on xbox 1S start up.

    Hello Tarr,

    As provided through the image, we understand that you're experiencing a startup screen error.

    Our suggestion here seeing as you've attempted a few things is to reset the console to factory. This will have to be done be done by hand, but please attempt the following:

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, then plug the power cord back in.
    3. Press and hold the BIND button (located on the left side of the console) and the
      EJECT button (located on the front of the console), and then press the
      Xbox button on the console.
    4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the
      BIND and EJECT buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

    This should take you to the troubleshooter, and if so attempt to restart the console first. If the console comes back with the same screen, choose the following:

    Reset and keep my games & apps. You should use this option as your primary choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games or
    apps. This will save you from downloading or reinstalling the large game files

    Note: This will remove profiles, so be sure to keep all information for signing into any/all accounts.

    Try this and let us know if this works.

    Best wishes!
  10. Tricky Kidd Win User

    Game/Console Freezing

    Starting a new game will bring up the grey loading/checkpoint screen. Freezes right there on that screen.
  11. floppy butts55 Win User

    Xbox 360 freezes when Connecting to Xbox Live

    my Xbox wont le me get past the grey loading screen. and when i disconnect the wifi and start the xbox back up, it does the splash logo and freezes on a black screen
Thema:

HELP grey screen on xbox 1S start up.

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