Help getting back into my account

Discus and support Help getting back into my account in XBoX Accessibility to solve the problem; Hi, could anyone please help I've been trying to recovery my account as it says my password is wrong for over the last week I've been filling out the... Discussion in 'XBoX Accessibility' started by John Walsh3, Mar 23, 2025.

  1. John Walsh3
    John Walsh3 Guest

    Help getting back into my account


    Hi, could anyone please help I've been trying to recovery my account as it says my password is wrong for over the last week I've been filling out the recovery form and I get a email back saying that they can't validate my account. The last time I was on xbox was last year, I was on mine and my son was on the other and someone sent my son a party invite first which was saying it was from my account, then they was sending him messages, so I came off xbox as was worried that I got hacked, before I came off to go to playstation it had my gamertag and my real name on there but 2 weeks ago I plugged my xbox back in and it was telling me to sign in, also my real name had changed to the same as what my gamertag is so I went to recovery my account but keeps saying no so I spoke to someone from xbox chat and they said that my account hasn't been hacked. I've been putting in all the details that I remember.

    Can anyone help or give me some advice please

    :)
     
    John Walsh3, Mar 23, 2025
    #1
  2. Mister Gwyther Win User

    please help get my account back?

    Hey there Eagle! If you do not remember the Microsoft Account and password or the security questions, you would need to
    contact us directly and an agent can assist you from there. If you are unable to provide satisfactory information there to get your account back, there would be nothing further we can do here
    on the Forums. Let us know how that goes, thanks!
  3. EzequielNeves19 Win User

    Help me get my account back

  4. Wishcatcher Win User

    Help with getting an account back

    Hi,

    If you put the 2nd step verification on your account, you should put another code as password on your xbox 360 ( check this > https://account.live.com/proofs/manage/additional
    ) .

    Otherwise i suggest you to change your password ( less than 16 characteres ).

    Regards
  5. Zenosos Win User

    Help with getting an account back

    Firstly do you know the login details for your account on Xbox one? As the account login details should be the same.
  6. ZeusGalaxie4314 Win User

    Need help to get my old account back.

Thema:

Help getting back into my account

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