Help! Games tell me cross platform play is off when it is on.

1stAspect · Apr 10, 2022

Hello,

I enabled cross platform play today on my xbox series s and games keep telling me it’s still off even though xbox settings tell me it’s on.

Things I tried:

-Restart console.

-Pull out the wire and back in and reboot.

-Enable and disable settings via xbox website

-Wait a few hours

I hope anyone can help me

Sincerely, .

:)

Ricardo Lechuga

Check the steps and settings mentioned here

https://support.xbox.com/en-US/help/hardware-ne...

Ricardo Lechuga

Hi 1stAspect! My name is Ricardo an independent advisor ready to help you with this situation!

Please let me know on what games is this, also confirm in the privacy settings the option to communicate with users outside Xbox

https://account.xbox.com/settings

1stAspect

Hi,

The game is Roblox, I’ve tried a different game (Recroom) and they tell me cross platform play is also disabled. Even though it is not. I checked the setting you just mentioned and it was enabled. I also tried to reset my privacy settings by selecting the adult default.

1stAspect

The settings are turned on but dont show up as turned on in games

Ricardo Lechuga

As i mentioned, check the settings that the link is requesting you to have active here, it's not the only setting needed

https://support.xbox.com/en-US/help/hardware-ne...

Help! Games tell me cross platform play is off when it is on.