Help for hacked acccount

Hello, Jacques! I'm sorry to hear about the issues with your account.

Have you already tried submitting a recovery form online?

For hacked or compromised account:

https://support.microsoft.com/en-us/account-bil...

Thank you!

Regrettably, the only way for this to proceed is to reach out to Xbox support. I would suggest trying these steps and see if you can reach the Xbox customer support. This is for them to check and investigate your account.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

I have already use the recovery form but it been no help, is there an alternative way for me to provide enough evidence that a certain Microsoft account is mine??

Hi, Stephen! I'm sorry to hear that your account got compromised. No worries, I'm happy to assist you with this today.

I understand this may seem urgent and alarming. I would suggest following the steps here regarding "How to recover a hacked or compromised Microsoft account" and see if it will help fix the issue.

https://support.microsoft.com/en-us/account-bil...

I hope this helps! Let me know if you need any further assistance.

Microsoft will only be able to confirm if my XBox acccount was recovered.

Thanks for your help.