HELP! Email on main account compromised

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Cheese-Stick

If your account has been compromised and you didn't recovered the access to it yet, you can try to recover it following the solutions provided here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the forums no one can assist you with this process / tell you the specific email / modify or share account details due to privacy and security policies

Hi there

That sounds like you might need to check the account to see if the email address is still active and check if the account is compromised. https://support.xbox.com/help/account-profile/manage-account/compromised-account-solution

Is a simple way to just report the email so the entire email gets deactivated.

As the other person has all access to the account, you're options are recovering the account as you are unable to access the email account attached to it, going through the

account compromised steps, or abandoning the account. These are the options all users have when their account is compromised.

For an account to be deactivated, a user either has to sign into the account and close it, or the account has to not sign into any services, or the email not be signed into for a specific amount of time.

Hi Sascha
Actually, probably that happened. When an account is compromised usually the hacker remove your email and add a different one :c

The help from here is limited for these situations, I hope that Microsoft support can help you to recover the compromised account

Hey there,

If you believe that your account has been compromised, you can follow the process of the

Compromised Account Solution to try and get your account back into your control.

I've tried but it is a completely different email on my account when I go to login