Help Desk hung up on me

Reference numbers will be of no use here, as customer support agents don't use the forums. Also, I've never heard of EA calling people and demanding money to fix "problems". Anything involving random calls to solicit money is likely a scam.

If I were you, I'd start changing passwords in your Microsoft account, EA account, and perhaps even your email inbox. Use two-step verification (if available) to further secure those accounts from fraud. Ignore any more calls from these people claiming to
be from EA, and do not give your personal information out.

yes this screams scam and no ms would.never ask.for.that kinda stuff

It's likewise virus on your computer scam

They only feed you the info you are looking for

Don't do.it nor will.ms be able.to.help you after you fall for.the scam

block them and report them, that is the only way, they will investigate and take action accordingly.

If you follow the steps on the following webpage it will be reported to the correct people that handle these types of situations.

https://enforcement.xbox.com/en-US/home/howto#sub-topic2-0

Did you download the Dolby Access app? While you only need to pay for use with headphones, you may be able to set up Atmos for home theaters with the app.