Help! Can’t log into my Minecraft account

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Kasey

Please answer the following questions:

Is this happening on Xbox, PC or mobile?

If it's PC, are you on Windows 11 or 10? And are you playing Java or Bedrock?

If you're on console, which one do you have?

The same for mobile phone.

And, which troubleshooting steps besides the one described in your post you tried so far to fix this?

In that way I can advise you different things or how to proceed

I'll be waiting for your reply

Greetings

yes I contacted them but I can log into my account and they said they can’t help me if I can’t log into the account it doesn’t make sense to me but I will try again, thanks

I know but I can’t log into the account that owns the game. This current account and the one that owns Minecraft are tied to the same email. But I cannot remember the name of it. So I’m wondering if I can get the account that owns Minecraft’s name back so I can log in and reinstall Minecraft.

I can’t believe this hasn’t been fixed yet. Just downloaded minecraft for my sister and created a microsoft account for her. The app keeps crashing. It can’t login to her account and crashes during log in. When I skip login it crashes in settings.

I can’t believe the state this app is in... I don’t remember Minecraft being this unstable before it was under microsoft. There are reports from october and here I am months later still having the same problem...

Latest ios version, latest minecraft version. The game is unplayable. Can’t believe you are asking money for this...

Game only works with wifi turned off.

Sorry to hear it. Unfortunately no one here would be able to help with logging in to your java version of the game. You'd need to continue getting in touch with Mojang for more help.

In the meantime though please make sure your son is logged into the Windows Store, PC and Xbox Console Companion with the correct account. It's always best to have everything set the same

Mojang say that it is a Microsoft problem and they can’t help. He is trying to log in but the sign in screen won’t move past the incorrect Microsoft outlook email address, tried logging in as a different user but it just brings up the sign in screen with the wrong email again. His x-box account and Microsoft account are all the same and are fine, but just can’t sign in to minecraft. Will try deleting and reinstalling tomorrow. No idea what the boys have managed to do and he can’t remember.