Help accessing my settings please?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that there are multiple reports in regards to the same issue, I myself am experiencing it. This can be an intermittent issue however, there are no official announcements yet from Microsoft which means that we may just need to wait for now for you to access the account and privacy settings.

But once you were able to access it, make sure that these settings are set to "allow" or "everyone":

* You can see and upload community creations

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

* You can play with people outside of Xbox Live

* You can create and join clubs

* You can join multiplayer games

Make sure to hit “submit” when you made any changes.

Turn the console on using the guide button on a controller, as the console boots up press and hold Y and the right trigger on the controller, this will reset the display settings on the console.

Doing what Daft Badger says is the correct step. After they've finished their investigation they will send the results to the PET who will release the account back to you if the findings show that you lost access to it.

Someone must have your details for your account for it to be recovered on 4 different xboxs.

Phone customer support again and ask them to escalate this issue to the right department for unauthorised access.

Hope this helps

You would have to phone support again & ask to open an unauterised access case.

They should of offered you this option when you phoned before.