Help a have a serious problem

Rabbit830 · Jan 6, 2018

I'm from Mexico, I have a problem and I need an urgent help, it turns out that I send a console to service, it's the first time I did it, I read and printed the guide they gave me but I did not seen until after sending the console I had an email that said
that only the console should send, I sent everything as I bought it with original box, controls, kinnect and cables, they just returned the pure console without anything that I had sent them , in my ignorance I tried to be honest sending them everything as
I had bought it, because if they are seeing that I feel them with everything they are not able to understand that it was a mistake and I have them with everything I feel them? That me has very disapointment and sad, it is not possible that microsoft allow
that kind of dishonesty on the part of workers in Mexico, specifically Reynosa Tamaulipas, please if I already bought a full console, please return me the full console soon possible, thanks.

:)

CrackpotGull49 · Jan 6, 2018

I have a serious problem ...

Oh sorry I forgot to say that it says "this profile can't conect to xbox live" i havent done anything ....

taidara · Jan 6, 2018

I have a serious problem ...

Greetings!

Have you, just recently, changed the name of your gamertag?

Smwutches · Jan 6, 2018

You can try contacting support to see if there is anything they can do, but generally you won't get everything back. As you saw, you were only supposed to send the console and nothing else as you are not guaranteed to get all of that back. Contact Us | Xbox Support

Smwutches

You can try contacting support to see if there is anything they can do, but generally you won't get everything back. As you saw, you were only supposed to send the console and nothing else as you are not guaranteed to get all of that back. http://support.xbox.com/contact-us

CrackpotGull49

Oh sorry I forgot to say that it says "this profile can't conect to xbox live" i havent done anything ....

d0nkatron

Same exact issue. I consider myself a very high level power user and have set up at least a hundred networks with port forwarding and DMZ's. Same model router/modem combo, same service. I do know that UPNP must be off for anything to work. I can't say enough
how god awful these netopia router combos are. You can't even make more than one computer on your network have the same port forwarded to it. So multiple gaming machines is completely impossible and getting above a moderate NAT is damn near impossible.

Has anyone figured anything out at all with this issue?? Please let me know! Help save the thousands of people in Hawaii from this problem if you know an answer.

Thulm

Just curious , have you tried using the DMZ option within the router to manually put your Xbox IP Address outside of the Militarized Zone within the router ? .

Click on the link below , then read to see if anything on that post describes / answers the problem you've been having .

(forums.xbox.com/.../7448.aspx)

I had this same exact problem your having a few months back , I simply placed my Xbox IP in the DMZ and viola' , open NAT and perfect connection

REAP3R911

CrackPotGull49,

I have a few solutions here that may solve your issue.

Ok first solution you can do is by steps below

Hit your middle button on your xbox controller
Then go to settings
Go to system settings and into storage
Now high light over your hard drive and select Y and hit clear system cache
After this please re download your profile to your hard drive

If this solution does not work you can try the one below

Reset your router and modem and keep them off for about 5-10 minutes

If this solution does not work you can try this last one this involves re updating your xbox.

Hit your middle button on your controller
Go to settings and into system settings
hit storage and highlight over Hard Drive
Now hit LB RB X LB RB X and then hit yes

This will make you re update your xbox 360 console but should be the final solution to your problem.

Hope this helps everything. - Ambassador DG REAPER COL

Help a have a serious problem