Hello!

That does help, Zucker, thank you.

I've only got two of you complaining about this (that I have seen personally). We can't reproduce it here, so I believe it might be specific to your region.

What I want you to try is reaching out to
Konami. That link will send you to their US support site.
Their Europe link does not work for me, but here it is in case it works for you. They don't have any forums that I can find so I am unsure if others are running into this at this time. Let them know what your situation is with your region and what is happening.
You can direct them to this forum thread so that they can see you have been working with us, and show that we cannot get the same update issue you are seeing.

Please let me know how it goes! I'm interested to see how they work with you on it, and if we can get to a resolution together.

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Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
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I've already contacted the Konami support, they asked me about region, country and xbox type. They are still working on it. If I have any updates I will let you know. I deleted all saved content and reinstalled the game but still nothing. I appreciate your
help.

Thanks for the reply misses Quinzel, I've tried already but nothing happened. The issue still exists.

Prizes from quests are given within the following month. If you don't receive anything by the end of January, you would need to post in the sales and promotions forum.

As they said before: a cell phone and money to buy the game.

Seems you received a ban.

More info on your ban can be found over at
http://enforcement.xbox.com

Since the enforcement team isn't using the forums, they won't help you here.