Hello Xbox Support

Discus and support Hello Xbox Support in XBoX Games and Apps to solve the problem; My son has made an accidental purchase of a 18+ game I would love to get a refund most likely in a gift card code so he could spend it on something... Discussion in 'XBoX Games and Apps' started by Eman Jakupovic, May 21, 2023.

  1. Eman Jakupovic
    Eman Jakupovic Guest

    Hello Xbox Support


    My son has made an accidental purchase of a 18+ game I would love to get a refund most likely in a gift card code so he could spend it on something else

    Much appreciated -Enes

    (PS: I was not there when he bought it)

    :)
     
    Eman Jakupovic, May 21, 2023
    #1
  2. Francia J. Win User

    Hello Xbox Support

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    You can request a refund by signing in to https://xbox.com/refunds.

    Also, if ever the refund will be approved, the money will be refunded on the same payment method that was used in buying the game.
  3. Smwutches Win User

    Hello xbox support

  4. onyxishere Win User

    hello xbox support

    Sorry to hear it. What your parents will need to do is give phone support a call. Support can walk them through the reset procedure for the pass code. Click the link below to get the number for your country.

    support.xbox.com/contact-us
  5. Smwutches Win User

    hello microsoft support

    You will need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  6. Smwutches Win User

    Hello Support, sombody at work???

    You may want to try posting in the support section of the forums instead of the discuss section if you're looking for a response from support.
Thema:

Hello Xbox Support

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