Hello, why can't i use my gift cards?

Hi, I'm glad to hear that you was able to purchase finally the game

Take care and happy gaming with your friends!

I cannot send a screenshot currently because now my microsoft store is getting issues, it is now freezing everytime i open it, and yes i am buying it through microsoft store, also the gift cards were bought from a store by my friend as a gift, also i am from the US, he gave me 15$ and 25$ microsoft store giftcards and we tried to buy minecraft together but we already redeemed the cards but we couldn't buy games

You can check the balance currency here:

https://account.microsoft.com/billing/payments

Thanks for the extra info, please double check that your Microsoft Account region is USA:

https://account.microsoft.com/profile

If you're trying to purchase minecraft java + bedrock use this direct link:

https://www.xbox.com/en-us/games/store/minecraf...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Prussian

Please answer the following questions to assist you properly:

Where did you purchase the gift cards? Directly from Xbox.com or using a third party seller (Please be honest, this is to understand better your concern)

Where are you located? (Country)

Your Microsoft Account country is the same as your physical location?

Where are you trying to make the purchase? On Xbox.com, or directly from the Microsoft Store ?

If you go to your payment options:

https://account.microsoft.com/billing/payments

Are you able to see the currency? (Please attach a picture, hide personal info)

I appreciate your cooperation, thank you very much, now i can play with my friends.