Hello, they gave me coupons on the Roblox website from Microsoft. What to do with them and...

Hi there, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the coupon was given to you by the Roblox platform, it is likely to be a Robux coupon, which is the digital currency of the game that you use to buy items in the game. You may need to redeem it directly on the Roblox website. However, if Roblox provided you with the coupon, they may have included instructions on how to use the code and where to redeem it. If not, it is recommended that you reach out to them directly or provide more specific details here to help us understand which coupon you are referring to precisely.

Best regards.

Hello Crontix 4.



Welcome to Microsoft Community.



Regarding to your information I assume that you can't play Roblox.

You can try to uninstall this game and then go to the Roblox official website, download the installation files from the official website and check

whether it works if still can't works please contact the support of Roblox.



If there is anything not clear, please do not hesitate to let me know.



Best Regards,



Tommy-MSFT | Microsoft Community Support Specialist

Hello liv vanst,

Thank you for contacting the Xbox Support forums. If you received a Roblox gift card, you may need to redeem it directly through Roblox. You can view how to view a Roblox gift card here: How to Redeem Gift Cards – Roblox Support. If you are having difficulties redeeming an official Roblox Gift card, you may need to contact Roblox support directly.

However, if you have an official Microsoft gift card, we can most definitely assist. Most of our gift cards will have steps on how to redeem them on the back of physical cards. Please visit: How to redeem gift cards and codes | Xbox Support for steps on how to redeem a gift card on an Xbox console, PC, or mobile device. If the code is appearing invalid, you may need to confirm the region of the card, try on another device, or look for any errors that may mention that the card has already been claimed.

I hope this helps!

-Tali

Hello BOOGIEBEANS, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're having this unexpected issue with Roblox. Let's try to sort this out.

However, I need to ask the following questions:

Is this happening with more games, or is just Roblox?
Did you download the launcher from the Microsoft store or from the Roblox website?
What are your hardware specifications?
Describe briefly what procedures you tried to fix this so far.

hello DaimChocoBar,

Welcome to the Microsoft community!

I understand that you're frustrated that Roblox isn't working, and I understand how you feel,

Roblox is not owned by Microsoft, so what I can do for you is very limited.

But I can point you to the right community, Roblox has a dedicated support team, search for Roblox support to find their support community, please contact them for proper technical support.

Sincere regards

Good morning | Microsoft Support community