Hello there, grove music ! I Bryan didn't get my music, pass for three months

EnablingAxis60 · Jun 13, 2017

hi I'm Bryan at [Mod Removed - Please do not post personal information on these public forums. See

Forum Guidelines.] ! I didn't get my music pass yet ,for sign up at one month , as promised, for a tokon to get 3 months of music ? I'm at on my xbox360 machine ! Can u help me ? Thx u from Bryan
[Mod Removed] u can call me if. U need at [Mod Removed] in noon till 10:00 pm I'm here !

:)

xBacteriaDx · Jun 13, 2017

I dont recive the 3 months code for grove music.

I recently update to windows 10 pro and i got a promotion when i just open grove music, that says when subscribe i have to recive a code for 3 months of grove music for free. After set my DC information i dont recive any code on my email.

ChallengerRT426 · Jun 13, 2017

I need help with the Grove Music pass 4 month trial

On Aug 31, 2017 I bought the Groove Music Pass 4 month free trial. The description said that I would receive my 3 month code in a few weeks. shortly after I placed that order I bought a 3 month Groove music pass using rewards points, and a 1 month pass for
100 points. I never received my three month for the 4 month sign up. How can I get this resolved?

Smwutches · Jun 14, 2017

Please don't post personal information on a public forum.

Misses Quinzel · Nov 3, 2018

Hey there, Bryan!

I'm sorry to see any frustrations! After reviewing with the promotions team your situation, it appears that you do not qualify for this promotion. We have been informed that a prepaid card was redeemed on your account, which is not valid for the promotion
itself. Any further inquiries would need to be directed at Groove support over on their

Groove Answers Forums.

I apologize for any inconvenience this may cause. If you need assistance with any other support issues, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Misses Quinzel

Hey there, Bryan!

I'm sorry to see any frustrations! After reviewing with the promotions team your situation, it appears that you do not qualify for this promotion. We have been informed that a prepaid card was redeemed on your account, which is not valid for the promotion
itself. Any further inquiries would need to be directed at Groove support over on their

Groove Answers Forums.

I apologize for any inconvenience this may cause. If you need assistance with any other support issues, be sure to post up a new detailed thread so that our community can work on helping you out. Thanks for understanding!

--------------------------------------

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Smwutches

Please don't post personal information on a public forum.

lacrumb

For Grove Music go All apps, right click on Grove music, click on uninstall.

In Insider builds in All apps you can right click and uninstall Xbox so this may be available when the new build is released to the public.

rudipops1

Yes, music and music videos were discontinued after Xbox one parted ways from the Grove subscription. The Xbox only has movies & TV as entertainment app and apps such as Spotify and pandora for music.

Miss Bijoux

Thanks for the new information! Looking at the promotion, it looks like you needed to sign up for a free trial in order to get 3 months free. Can you check your
Microsoft Commerce account to see if you signed up for a trial or if you purchased a month? Knowing that will help us out more.

Hello there, grove music ! I Bryan didn't get my music, pass for three months