Hello please need some help

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello DamianHuelmo, try to remove games from quick resume, because when you will start some game that is very heavy in matter of memory for the console.

And finally try to do a reset on the console while keeping games and Apps.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

I dont have that game but it is possible it could have a corrupted file. Try getting a new game because it's possible it's the game. Good luck!

Hi GilgameshRune,

Sorry to hear you are having issues with your Xbox One and your wireless headset. Can I ask if your headset was working with your Xbox One S before you connected to the Asus monitor or is this all a new setup? I am thinking there may be a compatibility issue
with the headset.

Brad mentioned reaching out to the manufacturer, you may want to ask them if the headset you have is compatible with the Xbox One S in wireless mode or if you can only use the headset in wired mode connected via the headphone jack on the controller.

Hope this helps

Hi Rune,

Thanks for coming to the Xbox forums. You can try our guide for
setting up and troubleshoot Xbox headset. As the headset is a third party you may want to reach out to the manufacturer as well.

Thanks,

Brad

You'll need to contact support and they can help you reset it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us