Hello my son is trying to purchase v bucks with his Microsoft credit and it keeps coming up...

Hi Tonya! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft Store purchase.

I just want to clarify, did you purchase an Xbox gift card and redeem it on your son's account to purchase V-bucks, is that correct?

May I have the exact error message/codes upon attempting to purchase V-bucks using the Microsoft credits from the gift card?

Kindly confirm if the Microsoft credits are showing up under your son's account by signing in to account.microsoft.com > payment and billing > payment option.

If it shows up under your son's account, try to purchase V-bucks in the Microsoft Xbox Store via web browser online using a PC/laptop to see if the purchase will work. Make sure that the store region should be the same as your son's account.

Best Regards,
Darhyl

Hi Lisa, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Does he have a payment method registered in his account?

In this situation, the best course of action is to contact Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Unable to complete a purchase"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and payment updates" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

With the account that bought the Vbucks credits, go to
https://account.microsoft.com/billing/orders and check if the original purchase for V-Bucks went through, or if there are issues with the purchase of the V-Bucks credit.

If the V-Bucks were refunded on Microsoft's end, then you will have to talk to Microsoft support, and point them to the order that shows issues.

If the payment for V-Bucks shows as completed on the Microsoft orders page, you will have to talk to Epic Games support, and explain them, that on Microsoft's end the order was completed successfully.

You might also have to
check the transactions on the Epic website after signing in with the account of your son if there is a problem in the purchase history.

My son set up his V-bucks on his Xbox S series, but he listed it as an Xbox1. When I go to the second step with a code for Microsoft, it keeps spinning and won’t connect so I thought maybe it was because it’s not set up to the correct Xbox

His account will have the $10 credit for Microsoft, then he will need to go t ok the shop in fortnite and use that to purchase 1000 v bucks. He then uses the v bucks to buy a battle pass

Hope that helps