Hello Microsoft read this please

this may answer some of your questions

https://enforcement.xbox.com/en-US/home/howTo#sub-topic0-3

an I still be banned if I purchased an Xbox console second-hand?

Yes. The warranty on a second-hand Xbox console is void, and the purchaser assumes the risk for any previous modifications or unauthorized activity. Even if the console’s ownership has changed, the console may still be subject to a
ban. If you purchase a console that has been previously banned you will not be able to connect to Xbox Live, and the ban will not be lifted as a result of the change in ownership. We recommend customers who believe they have not committed actions on the service
to warrant a ban to contact previous owners or users of the console.

If you have purchased or intend to purchase a second-hand Xbox 360, you can check its current ban status by entering its serial number into the

Console Check Tool. Please note that the current absence of a ban does not preclude the possibility of future enforcement action.

Unfortunately there is no way to have a console unbanned. You would have to try returning it or exchanging it where you purchased it.

you're barking up the wrong tree. Microsoft won't contact you over XBL. If you want to contact somebody at microsoft, you'll have to email them. Check the "Contact Us" page. Chances are, you're not even going to get a reply, however.

[quote user="a mlg canadian"]

i have to tell you my idea private

[/quote]Before you tell Microsoft about your brilliant idea, you should make sure you have all the correct patents filed.

Is he afraid we might steal his brilliant idea?