hello i've received no reward credits for months even though i have 10% rebate and bough ...

Hello Luc1feRxR1sing,

You have been receiving MyVIP 5 (Gold) payback. For reference, all Credit event activity, including deposits, can be found on your MyStatement on the MyRewards page. This section can be sorted/viewed by lifetime to show you all past deposited events, like
your payback. You currently have 5 star payback pending for your November purchases, and your October payback was deposited in November 9th. This can also be reviewed as currency deposits from your commerce page at (https://commerce.microsoft.com/).

If you are asking about MyVIP payback for December, from our FAQ:

When will my MyVIP Rewards Credits be deposited into my Microsoft account?

The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit terms.
Be sure to keep an eye on MyStatement on the MyRewards page to track your progress and watch your Rewards Credits total grow!

We have not yet calculated the month's MyVIP, so it is too early to see the Credits pending.

The rewards program does not offer discounts in the Xbox Store. Are there any specific offers you're looking for credits from? In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need
at least 1 star level in order to receive VIP rebates. Rebates are calculated after the end of the month and given by the 15th of the next month.

As of July 1, 2014, there are no offers to receive credits for renewing gold.

Once rebates are given, they are shown with the last date of the month they are for. They are never actually given on that date though.

Yes, exactly, my pending credits hasn't changed since showing my pending rebate credits for June. The only credits showing as pending are from June's purchases, which I haven't yet received because I haven't hit 5000 yet. By now,
my rebate for the purchases I made in early July should be at least showing as pending, surely? It even says on the rewards page that "it takes 96 hours" for pending rewards to change. The purchases I made in July would put me well over the 5000 needed to
trigger a deposit, so I am sure my pending credits hasn't changed to reflect July's purchases.

For help with the Rewards program, it's best to post in the Xbox Rewards Questions forum. In order to receive credits, your purchases either have to be eligible for a specific offer on the site at the time, or you need at least 1 star level in order to receive
VIP rebates. There have not been any offers the season pass would be eligible for. If you do qualify for VIP rebates, rebates are calculated after the end of the month and given by the 15th of the next month.

Your preorder of Shadow of War would count as a punch on the games on demand punchcard offer. you would need 2 other purchases in order to complete the offer and receive credits.

In order to get a response from support, you need to post in the support section of the Xbox Rewards Questions forum.

There were no offers to receive credits for that game after it was released. It would have been part of your VIP rebate if you are eligible. If you purchased it in November, it would be too soon to see your rebate credits. Rebates are calculated after the
end of the month and given by the 15th of the next month.