Hello, I’m hoping somebody can help me please.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but FIFA 23 is not a free-to-play game which means that it is required to have an active Xbox Live Gold subscription to play the game online multiplayer.

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

He can still try to claim it, if it didn't work try for him to use a different device and redeem the 25-character codes by signing his account on redeem.microsoft.com

However, if it still doesn't work, you can request a refund by signing the account where the Fortnite dollar pack was purchased on the refund webform and follow the instructions here on this link:

https://support.xbox.com/en-US/help/subscriptio...

After submitting the request, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!

I agree just block them and change your profile details and report it to a Enforcement Team Member

Hi there, resetting your home network should reassign new IP addresses to your online devices. Power your xbox 360 off then your modem / router, leave for a few minutes then power your router / modem on first once it's all connected power on your xbox 360.



The said person who is sending you these message will most likely have a program on his computer which enables them to find your IP address when you connect to them. Don't send him any more messages. Block communications and change your Windows Live ID and
password. If you are still unsure whether or not your profile is secure then you can PM one of the xbox LIVE enforcement team, just click on the little envelope under one of their posts in

the Suspension Forums.

You're not allowed to ask for codes/trials on the forums.