Hello, I want to exchange it, but it fails, what should I do? Can someone help me?

Hello, Tinlac8. I’m Arturo, and I’ll be glad to provide some assistance with your inquiry today.

I’m sorry to hear you are having trouble to redeem something via Microsoft rewards.

In this particular case, it is recommended to reach the dedicated Microsoft rewards support team.

They will be able to review your situation and provide further assistance.

You can contact them by clicking below:

https://go.microsoft.com/fwlink/p/?LinkID=823675

I do understand what you want to do, and I'm glad you've clarified it somewhat. If the code is unredeemed, you can legally offer up the code to someone in exchange for something else. However, you should be VERY careful with this, as you need to make sure
that the content you want is legally available in your region and that the person you're exchanging with is able to also use the content.

What is NOT legal is exchanging actual Microsoft accounts (something that G2A has been accused of doing in the past), as the Microsoft Services Agreement specifically prohibits the exchange of account details. It also prohibits signing into accounts that the
person does not actually own.

But an unredeemed code is pretty much the same as swapping a game disc with someone, except that the game disc is at least more verifiably authentic than a code may be, hence the need for caution.

Hello Jyxa, I set up a standard exchange last night and got conformation # and shipping label, and shipped mine back this morning. But there was no where to leave a note about the exact problem- other was the only option that let me set up a return. And
I did this without talking to support, basically I want to know if I am good or do I need to call and talk to someone to make sure they know what is going on with my unit. Thanks for your help.

How is it you can get suspended after an exchange that you didn't even start! What happened to the trash talk?!?! I don't think you should be able to get someone banned once it becomes a back and forth. At that point
he knew what he was doing and we agreed to exchange insults.

I agree that people should understand going in what exactly they are agreeing to, and what will be expected of them.

http://www.xbox.com/en-US/legal/codeofconduct

you probably stored incorrectly the cd.