Hello! I have a trouble with Minecraft Launcher installation!

Михаил Борозняк · Jul 3, 2022

It says "We are having trouble communicating with the Microsoft Store. Please open the store and continue the installation from there." or "Looks like something went wrong. We weren't able to install the app (0xUnknownAppInstall)". I opened Microsoft Store, I signed in there. Also, I signed in Xbox App. I got Minecraft Launcher in Microsoft Store. When I clicked the button 'install' it nothing happened. I redownloaded the launcher from minecraft.net and Microsoft Store for several times. I updated windows 10 pro for last version. Also downloaded additional updates. I signed in and signed out Microsoft Store and Xbox several times. I terminated, restarted and tried to reset Microsoft Store and Xbox. I restarted Microsoft Store via "WSreset". I updated Microsoft Store's library. I changed the region to mine - Ukraine. I used troubleshooting. I switched the local windows account to mine, which I bought Minecraft on. I opened Internet options, selected advanced tab and ticked SSL 3.0, TLS 1.0 and 1.1, 1.2 and 1.3. Rebooted pc many times. I haven't solved this issue yet . Please explain me what to do?

:)

XBF - Drew

Hi Михаил Борозняк,

When you navigate to the Microsoft Store and select "Library" does the game show up on the list to update/install?

Because this error code is happening when you launch the game, the best approach is to contact Mojang on the Mojang Help Center by selecting “Contact” at the bottom and letting them know about this particular problem you are experiencing. In addition, you can report it as a bug for Mojang to track. They may ask you to confirm your Xbox purchase history, which we recommend doing in a different tab while submitting your support request.

AtlantisXw

Hello,

I was having the same issue yesterday, I the following solution worked for me.

In file explore i founI found the Minecraft launcher and deleted the folder.

I then went to the Microsoft store and installed Minecraft for windows only, without the launcher. Once it was installed I could then install the launcher without issue and launch the game

Janet_C

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

Having problems installing the Minecraft launcher or installing the game from the launcher?

Best Regards.

Belle_696

Hello Callum,

Let me help you with your concern today. Please note that this is a public forum and I'm merely a user, I apologize for a delay in response.

Sorry to hear your son is having trouble with the Minecraft Launcher. Please try the steps below to see if it will help fix the not connected error.

- Please go to the PC Settings > Apps > Installed Apps > Look for Minecraft Launcher > Advanced options > Repair & Reset.

- Following the same steps, please go back to the Installed Apps and then look for Gaming Services > Reset and Repair.

- After you're done with both the Gaming Services and Minecraft Launcher, please restart the PC and then check if the error is still occuring on the launcher.

If the issue will persist with the Minecraft Launcher, please try reinstalling it. You can uninstall it from the Installed Apps, then install it from this link https://www.minecraft.net/en-us/download

I will be awaiting your response.

Regards,

Belle

XBF John

Hello,

By installer do you mean the Minecraft Launcher is not installing Java? Can you confirm that you are using the new launcher and not the old one? Uninstalling the Old Minecraft Unified Launcher – Home

Thank you,

Hello! I have a trouble with Minecraft Launcher installation!