Hello, I am on Cloud gaming Xbox and I tried to install the free trial for NCAA 25 but it...

There's nothing you can do. It's not available on the cloud so there's no way to make it work that way.

I also bought it on sale for 13.99 even though it says not available on cloud I was thinking that it’s not available on cloud if you don’t buy it that was not the case.

I am trying to play NCAA 25 on Xbox one through the game pass on a cloud gaming session. I continually get the message disconnected from cloud gaming session, the game closed unexpectedly. I have reset the console and changed my network. Other cloud games are not working as well. Error code is: cV:H/SPHEczSDsq8aBDUSpfj7.1.0 Any suggestions on what I should do?

Same! No outages, nothing wrong with the connection, did every known fix, and I've been at it for eleven hours. Reporting didn't help either.

Hello, thanks for replying!

1. I do not have the free trial, I bought the game. I do not have gamepass

2. Yes, I installed the latest windows update and graphics card drivers

3. I have tried opening the game using Minecraft launcher as well as opening the game directly, neither of which has resolved the issue

4. I am not using a VPN or antivirus

Hi Derek,

I have tried both Edge and Chrome.

I do not own an xbox.

The issue is not that I cannot install the games in my subscription, it is the fact that I am not able to see my perks page on the web site so I can for example redeem the Apple TV free trial.

Thanks!

Zoli