Hello, elite 2, I set the light to the lowest level, it returns to its previous state as...

Hi Hakan Lynk

We do understand that you want to get rid of that light within the Xbox Elite controllers. For now, as per isolating as much, we may conclude that this might lead to a system software or hardware issues with the Xbox Console and Controllers.

What we can recommend now is to reach out to our Xbox Live Support Team for assistance in regards with your issue since we do have limited resources here on our end on checking possibilities and factors of what is happening on your end. It's best to work with them as they have the necessary tools to further investigate the issue and provide you with a timely resolution with your concern.

To get in touch with our Xbox Live Support Team, here are the steps:

• Please use this link: Contact us | Xbox Support
  
• Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located
  
• If not, please select the country/region it is showing and select the correct one among the lists.
  
• Make sure to use the check the available contact times of the support.
  
• Select the "Contact Us" Button.
  
• Select the drop-down menu options that will match your concern.
  
• The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
  
• On the final window, you will be presented with multiple options. We suggest selecting either the "Chat Online" or the "Request a call" options to speak with someone. Be sure to provide as much details as possible
  
• If you cannot get connected to the support, please use the Virtual Agent and enter the exact phrase. "Talk to an agent".
  
• Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connecting to different network.
  

Regards,



Microsoft Community Moderator

I noticed it when the light started to bother me, but I tried it with my classic elite 2 and elite core, I can never keep the light setting in place.. . Could it be a software problem? It seems illogical that there is just a bug that affects this

1. No decent update for months maybe year anyway.

2. Long press on the profile button turns off all the lights and switches to the default profile, no vibration no flash .. And nothing resets , one more click and that color is back .. ..

Are you sure you are familiar with the elite controller? !

Hi Hakan Lynk



Greetings!



Thank you for posting in Microsoft Community



I do understand the urgency of you wanting to find other ways for this issue of yours in regards with your Elite 2 controller. We are very glad to help you out to find some of the best possible options and troubleshooting's that we can provide for you.

To get started, I'd like to ask a few questions to better understand the problem that you're facing:

- Are you using the controller on an Xbox console or PC?

- Have you tried using the controller on a different device to see if the issue persists?

- Have you tried using a different USB cable to connect the controller to your device?

First and foremost, I would like to confirm if you have updated your controller's firmware to the latest version. If not, I recommend updating the firmware as it may resolve the issue you are experiencing. You can update the firmware by following these steps:



1. Connect your Elite 2 controller to your Xbox console or PC using a USB cable.

2. Press the Xbox button to open the guide.

3. Go to Profile & system > Settings > Devices & connections > Accessories.

4. Select your Elite 2 controller from the list of connected devices.

5. Select the ellipsis (...) button next to the controller's name.

6. Select Device info > Firmware version.

7. If an update is available, select Update now and follow the on-screen instructions.



Once the firmware is updated, please try adjusting the light settings again and see if the issue persists.



If the issue still persists, you can try resetting the controller to its default settings. Please note that resetting the controller will erase all customizations and settings. To reset the controller, follow these steps:



1. Press and hold the Profile button on the controller until it vibrates and the Xbox button flashes.

2. Release the Profile button.

3. Press and hold the Bind button on the controller until the Xbox button flashes rapidly.

4. Release the Bind button.



After resetting the controller, try adjusting the light settings again and see if there are any differences. In addition, you can check on this support article for more information's. Click here: Troubleshoot your Xbox Wireless Controller



Thank you for reaching out and sharing your issue. I hope all of this information's are helpful. We look forward on your response.

Regards,



Microsoft Community Moderator

Hi Hakan Lynk

Thank you for responding and we do appreciate it a lot. For now, since the lighting is the issue that you are facing with your Elite Controller.

• Is this happening frequently or was this perfectly working fine before and this just happened?
  
• Where there any changes to your Elite Controller to the reason why this had happened?
  

We are just asking these questions for us to isolate this further and investigate what options that we can provide more.

We look forward on your response.

Regards,



Microsoft Community Moderator