Hello! After chatting with and Xbox Gamer on the Xbox support site for about 30 minutes,...

After chatting with xbox support we tried:

Removing the gamer profile.

Then clearing persistent blu ray storage.

Then shutting down, unplugging all cords for >2 minutes.

Restarting and downloading profile.

Unfortunately, after about 10 minutes of gameplay, same crash. I am going to try a couple other games when I have time but it seems like my only other option at home is a factory reset.

Thank you Mister Cerb, but as I said, chat support is not up all the time. I tried but it went off some minutes after.

I hope someone just give us the reason of these bugs, because the site AND the xbox are down for this side.

Sometimes the Xbox authentication process is delayed. Please give the gamertag 30 minutes to show up on your accounts page. If it doesn't show up after 30 minutes, you may need to consult with XBOX Customer Support on the matter.

**EDIT**

I used the chat help feature, and it is actually helpful after waiting about 15 minutes. The issue is still pending, but the person on the other end of the chat has access to much more information and methods than the support site will offer. I was expecting
some nonsense from the chat akin to automated answering systems that you get on the phone, but this was pleasantly surprising.

Hey Xbox Gamer,

For assistance, feel free to visit our
Xbox Support site in order to setup a call or live chat with a representative.