Headsets not working on Xbox One anymore

Discus and support Headsets not working on Xbox One anymore in XBoX Accessibility to solve the problem; hi there Our headset stopped working suddenly with our Xbox one controller. I've phoned microsoft who have just told me that now, since the update... Discussion in 'XBoX Accessibility' started by juliePSA, Feb 5, 2019.

  1. juliePSA
    juliePSA Guest

    Headsets not working on Xbox One anymore


    hi there

    Our headset stopped working suddenly with our Xbox one controller. I've phoned microsoft who have just told me that now, since the update that only Microsoft Headsets will work with xbox one controllers. This seems bonkers to me- is this true? It's only
    a 3 month old controller and brand new headset.

    thanks in advance!

    :)
     
    juliePSA, Feb 5, 2019
    #1
  2. XBF Brad A Win User

    Headsets not working on Xbox One anymore

    Hello Julie,

    Being the headset you have is a third party, when Microsoft puts out updates for the Xbox the third party accessories usually are affected as they firmware in them wont match what the Xbox has. There have been issues with this since last update. A work around
    that has been found to work is either buy a chat pad or an adapter. These plug into the controller differently and have shown to work. Microsoft is aware of the issue with headsets not working and are looking into it.

    Thanks,

    Brad
  3. juliePSA Win User

    Headsets not working on Xbox One anymore

    Thanks for replying- we tried unplugging it but that didn't fix the issue and i've been on those help pages- thanks for the link to the adaptor- just can't quite believe that Microsoft would do this!
  4. juliePSA Win User

    Headsets not working on Xbox One anymore

    Sup500- We've had no problems in the past with it.

    The Xbox doesn't even recognise that there's a headset plugged in at all, therefore no sound at all! Thanks for asking.
  5. juliePSA Win User

    Headsets not working on Xbox One anymore

    We've updated the console. The controller was brand new. We purchased it because our other two controllers didn't work with our headsets. Yes the headset works on other devices. So frustrating! Is our only option to purchase the adapter? Thanks!
  6. ChiefJoboo Win User

    Headsets not working on Xbox One anymore

    First, turn off your console and unplug it for 30 seconds, this clears cache and may fix this.

    Next, please see this troubleshooting page for tips on how to get your headset to work again:

    https://support.xbox.com/xbox-one/accessories/wired-headset-help


    Also make sure you read the manual for your headset, to see if it needs any updates (if possible).

    And finally, if nothing works, please buy the Xbox brand Stereo headset adapter and that will most likely make your headset work again:

    https://support.xbox.com/xbox-one/accessories/stereo-headset-adapter
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Headsets not working on Xbox One anymore

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