Headsets not working on Xbox One anymore

juliePSA · Feb 5, 2019

hi there

Our headset stopped working suddenly with our Xbox one controller. I've phoned microsoft who have just told me that now, since the update that only Microsoft Headsets will work with xbox one controllers. This seems bonkers to me- is this true? It's only
a 3 month old controller and brand new headset.

thanks in advance!

:)

XBF Brad A

Hello Julie,

Being the headset you have is a third party, when Microsoft puts out updates for the Xbox the third party accessories usually are affected as they firmware in them wont match what the Xbox has. There have been issues with this since last update. A work around
that has been found to work is either buy a chat pad or an adapter. These plug into the controller differently and have shown to work. Microsoft is aware of the issue with headsets not working and are looking into it.

Thanks,

Brad

juliePSA

Thanks for replying- we tried unplugging it but that didn't fix the issue and i've been on those help pages- thanks for the link to the adaptor- just can't quite believe that Microsoft would do this!

juliePSA

Sup500- We've had no problems in the past with it.

The Xbox doesn't even recognise that there's a headset plugged in at all, therefore no sound at all! Thanks for asking.

juliePSA

We've updated the console. The controller was brand new. We purchased it because our other two controllers didn't work with our headsets. Yes the headset works on other devices. So frustrating! Is our only option to purchase the adapter? Thanks!

ChiefJoboo

First, turn off your console and unplug it for 30 seconds, this clears cache and may fix this.

Next, please see this troubleshooting page for tips on how to get your headset to work again:

https://support.xbox.com/xbox-one/accessories/wired-headset-help

Also make sure you read the manual for your headset, to see if it needs any updates (if possible).

And finally, if nothing works, please buy the Xbox brand Stereo headset adapter and that will most likely make your headset work again:

https://support.xbox.com/xbox-one/accessories/stereo-headset-adapter

Headsets not working on Xbox One anymore