Headset mic isn’t working

Alex Gillan · Mar 13, 2025

Hi my headset microphone isn’t working on the Xbox I have a pc and I can speak with the headset on that I’ve tried different controllers I made sure both were updated I’m positive it isn’t on mute I’ve checked privacy settings and they are fine on party chat mic monitoring is off I’ve experimented adjusting that but it still didn’t work headset chat mixer is halfway again experimented with that still nothing there isn’t a mute button on the headset tried resetting console still have the same issue muted myself then unmuted myself power cycled removed my account power cycled then re added myself still doesn’t work I have an adapter doesn’t work when plugged or unplugged it’s a wired rig 400 AH headset. I originally thought the headset was damaged when I first found this issue after going through all the steps previously mentioned so I bought a new one issue still remains

:)

MarloThaBuff

Make sure the headset is compatable with the Xbox. Make sure your console settings aren’t wonky, they could be prohibiting the mic from working. Is it just the mic that isn’t working or the headset all together?

Alvaro A-

Hi Alex,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your Rig 400 headset. I understand that you've tried some troubleshooting steps but none of them worked. Do you have other earphones or headsets that work on your console including the microphone?

Have you tried resetting the audio settings? Kindly follow these steps:

Press the Xbox button on your controller to open the guide.

Select Profile & system > Settings > General > Volume & audio output > Audio Testing & Details > Reset audio settings

Once done, please ensure that your headset chat slider is configured properly. To do this, press the Xbox button on the controller to open the menu. Select the Audio icon to modify the settings. On the next page, you can find three options: Headset volume, Headset chat mixer, and Mic monitoring. Make sure to set the Headset chat mixer to 40-60%.

Regards,

Alvaro

Faline C

Hey Anothony, sorry to hear you're having trouble getting your mic to work. Let's solve this together!

What kind of headset is it?

If your headset is working fine for audio but the mic still isn’t picking up your voice, it might be a compatibility issue or a problem with the mic itself, even if it looks undamaged. You could try testing the headset on another device, like a phone or PC (if it has the right connector), to see if the mic works there. If it doesn’t, the headset may need to be replaced. If it does, you might want to check if there’s a firmware update for your controller or try a different Xbox profile to rule out any profile-specific settings.

Let me know if that's helpful!

Levi Lyons

It didn’t get dropped and then stop working though, it was sitting on my counter as I was standing next to it. Was in the middle of a sentence when I grabbed the controller and then click mic stopped working and does crackly stuff when I move the port around and yes it is loose but wasn’t like that before. I don’t have the small tools to pull this thing apart and try to fix it. The port works, I registers my headset hooked up but doesn’t register a working mic, even though the headset is also a brand new rig headset. Made sure the headset isn’t what’s wrong

Kathy A.

Hello Gabriella,

Thank you for posting in Microsoft Community.

There could be a few reasons why your headset mic is not working on your Xbox Series X. Here are some troubleshooting steps you can try:

1. Make sure your headset is properly plugged in to the controller. Check that the 3.5mm jack is fully inserted into the controller's audio port.

2. Check the mute button on your headset. Make sure it is not turned on or activated.

3. Check the audio settings on your Xbox Series X. Go to Settings > General > Volume & audio output. Make sure the "Headset mic" option is turned on.

4. Try connecting your headset into a different controller. It's possible that the audio port on your controller is not working properly.

5. Try using a different headset. It's possible that there is an issue with your Astro A10 headset.

6. Try connecting your Astro A10 headset on another device and see if you can unmute your microphone or use it.

7. Try testing your headset on party: To test the headset, start a party (requires internet connectivity) to test the audio:

Sign in on your console.
Press the Xbox button to open the guide.
Under Parties & chats, select Start a party. (You don't need to invite anyone for this test.)
Make sure your mic is not muted in party chat.

Note You can use the Y button on your controller to toggle mute on or off.
Make sure your headset is not muted and that the volume is turned up.
Speak into the microphone. If your headset is working, you’ll see the ring around your gamer pic light up.

If issue persists, you may need to contact Astro customer support for further assistance.

Sincerely,

Microsoft Community Moderator

Headset mic isn’t working